Refund policy

Last Updated
September 14, 2026

At Xyxcnet, we aim to provide a clear and straightforward return experience for our customers. This Return & Refund Policy explains our return eligibility, return process, refund terms, and return shipping responsibilities for orders placed through https://www.xyxcnet.com/.

30-Day Return Window

We offer a 30-day return policy. You have 30 calendar days from the date your package is confirmed as delivered by the carrier tracking records to request a return.

Return requests submitted after the 30-calendar-day return period cannot be accepted.

Return Eligibility Requirements

To qualify for a return and refund, returned items must meet the following conditions:

  • Items must be unused, unwashed, unaltered, and in the same condition as received.
  • Items must be free from visible stains, odors, damage, or signs of wear.
  • Original tags, packaging, and any included protective materials should be included with the return .
  • Items must include proof of purchase, such as your Xyxcnet order number or purchase confirmation email.

Items that show signs of use, washing, alteration, damage, or missing original packaging materials may not be eligible for a refund.

Non-Returnable Circumstances

The following items may not be eligible for return:

  • Items that have been washed, worn, soiled, altered, or damaged through misuse.
  • Items damaged due to improper care or failure to follow product care instructions.
  • Returns submitted without prior authorization or return instructions from Xyxcnet.

Restocking Fees

We do not charge restocking fees on eligible returns.

Return Shipping Costs

Customer Responsibility (Personal Preference or Sizing Issues)
If you return an item due to personal preference, a change of mind, or selecting an incorrect size or color, you are responsible for the return shipping costs. We recommend using a trackable shipping service for your return.

Xyxcnet Responsibility (Damaged, Defective, or Incorrect Items)
If you receive an item that is damaged, defective, or incorrect due to an issue with your order, please contact us. We will review the issue and provide an appropriate return or refund solution.

Damaged, Defective, Incorrect, or Lost Package Procedure

If your item arrives damaged, defective, or incorrect, please contact us at hello@xyxcnet.com within the 30-day return window and provide the following information:

  • Your order number and the email address used during checkout.
  • Clear photographs showing the issue with the item.
  • Clear photographs of the external packaging and shipping label when applicable.

If your tracking information indicates a delivery issue or possible package loss, please contact us with your order details. We will review the available information and provide further assistance.

Exchanges

We do not offer direct exchanges. If you need a different size, color, or style, please return your eligible item according to this policy and place a new order separately through our website.

How to Initiate a Return

  1. Contact us at hello@xyxcnet.com within 30 calendar days of delivery. Please include your order number, purchase details, and reason for the return request.
  2. After your return request is reviewed and approved, we will provide return instructions and any applicable return details.
  3. Securely package the item and send it using a trackable shipping method according to the provided return instructions.
  4. Provide return tracking information after shipment so we can monitor the return process.
  5. Please do not send returns without prior authorization. Unauthorized returns may not be identifiable or processed.

Return Address

Return instructions and the applicable return address will be provided after your return request is approved.

Inspection & Refund Processing

Once we receive your returned item, we will review the returned merchandise within 1–3 business days to confirm whether it meets the return requirements.

We will notify you by email after the review is completed regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. The refund amount will equal the eligible amount paid for the returned item after applicable discounts.

After a refund is issued, your bank, card issuer, or other payment provider may require additional processing time before the funds appear in your account.

Order Cancellations & Modifications

Please contact us as soon as possible if you need to modify or cancel an order. Whether a cancellation request can be accepted depends on the order processing status.

Submitting a cancellation request does not guarantee that the order can be canceled until confirmed by Xyxcnet.

Once an order has entered fulfillment or has been shipped, it cannot be canceled and must follow the standard return process after delivery.

Contact Information

Store Name
Xyxcnet

Website
https://www.xyxcnet.com/

Email
hello@xyxcnet.com

Phone
+1 386-991-0539

Business Address
2 Knoll Vis, Atherton, CA 94027, United States

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (PT)
Saturday – Sunday: Closed